General Role
Coordinates with wholesale customers, Paris Customer Service team, Paris Transport team, 3 rd party logistics companies, insurance brokers, invoicing & shipping arrangement.
Major Responsibilities:

• Coordinate with wholesale customers & Paris customer service team on orders, deliveries, claims.
• Coordinate with Paris transport team on shipping arrangement, flight details & Airwaybills.
• Input shipping / AWB details.
• Coordinate operational activities of import shipment/export shipments, local third-party warehouse, and local clearance customs brokers to ensure prompt delivery.
• Coordinate with insurance brokers on cargo claims and other insurance matters.
• Handle & prepare merchandise claims / delivery claims / after-sale claims.
• Coordinate & handle Stock Transfer, Worldwide Search.
• Process & issue shipping documents (commercial invoices / packing lists).
• Assist in bi-yearly stock count.
• Other customer service & logistics duties.

Requirements & Capabilities:

• With 3 years or above logistics experience.
• Good knowledge of Import / Export Transportation / Shipping.
• Good interpersonal and communication skills.
• Fluency in English, both written and spoken.
• Proficient in using Microsoft Office MS Word, Excel / VLookup.
• Result-oriented, self-motivated and a team player.
• Positive mindset, presentable and initiative.

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"