Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.

As Senior Salesforce Administrator, you’ll play a vital role at Tricentis. We are looking for a proactive, self-starter and out of the box thinker that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map.

Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy working with Sales, Sales Operations, Marketing as well as other stakeholder groups.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement to current platform as well as the next generation as we continue to grow and pivot to meet business needs. Help identify gaps in processes and ways we continue to improve and automate our instance for Sales Cloud to not only drive our Go To Market and Lead to Cash initiatives but how we can operationalize manual processes and/or leverage cases.

The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce case queue and able to keep stakeholders up to date on open items and needs. The ideal candidate will be comfortable with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. They will have worked in an Agile environment being able to deliver value through Kanban and/or Scrum methodologies.

Responsibilities

• Manage Salesforce board which is our intake process for all things Salesforce

• User access to Salesforce and other ancillary tools like Clari, DocuSign, GainSight, etc.

• Partner with team members for work that falls under our day to day workstream; Salesforce configuration changes, sharing rules, approval processes, new/updates to fields or layouts

• Work with internal Stakeholders to bring processes to date, simplify, re-imagine and/or automate through enhancement requests and acceptance criteria

• Sandbox environment management – managing and/or assisting with refreshes of various sandboxes as needed

• Identify and gather requirements, focusing on the native/OOB capabilities as a best practice, scalable solutions with a focus on exceptional user experience

• Identify unused or underutilized platform features that can raise the bar for the business and platform

• Work with Sales Operations on data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Monitor queues and resolve support tickets being created via Email to Case

• Monitor and improve user adoption

• Technical documentation

• Working with integrated applications and managed packages including Marketo, ZoomInfo, Clari, GainSight, SalesLoft and LinkedIn Sales Navigator and more

Qualifications and Background

• Strong Salesforce Sales Cloud product knowledge and at least 5+ years of Salesforce Administration hands-on experience

• Sales Cloud Certified Salesforce Administrator

• Agile methodology: Kanban and Scrum

• Additional Salesforce certifications e.g. Advanced Administrator

• Knowledge of Experience Cloud

• Knowledge of Service Cloud

• Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

Required:

• Lightning Platform Knowledge

• Proactive attitude to platform enhancements

• Designing scalable, best practice solutions

• Desired for continued learning and skill enhancement

• Excellent relationship-building skills

• Experience in change management and governance

• Experience with org migrations/consolidations

• Experience with Email to Case

• Familiarity with Jira

• Comfortable demoing to others and presenting

• Creating documentation in Confluence

• Available and responsive to questions

• Experience implementing Salesforce configuration changes, including (but not limited to): Permission Sets, Permission Set Groups, Sharing Rules, Workflow, Flow, Assignment Rules, Approval Processes, Validation Rules, Page Layouts, Record Types, LWC and Custom Report Types

Desirable:

• Demonstrates continued personal/professional development

• Active in the Salesforce community

OUR CORE VALUES

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working at Tricentis:

• Market competitive salary + success-oriented bonus.

• Day 1 HMO coverage with 3 free dependents.

• Hybrid work arrangement

• Work with the market leader in model-based automation testing.

• Supportive and engaged leadership team.

• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice

• We’re a global company!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.