What you’ll do as a Senior Manager, Renewals at Tricentis:

Our Renewals Team is growing rapidly and we’re looking for a passionate, results driven leader that can help scale our Global Renewals Team.

Tricentis’s Renewals Team is a critical part of our Customer Experience organization. As a Senior Manager, Renewals you will be responsible for leading a high performing team of Renewals Managers located in our APAC region. Your mission is to ensure customers receive an exceptional experience during the Renewal phase of their journey with Tricentis, while achieving company retention targets.

Responsibilities:

• Lead a team of 6-8 Renewal Managers
• Exceed renewal rate, renewal bookings and upsell targets quarterly and annually.
• Maintain rigor within assigned Renewals teams to ensure timely engagement with customers, accurate forecasting and successful, on time renewals.
• Strategize with Renewals Managers on complex renewals leveraging risk mitigation techniques.
• Develop strong working relationships with Sales, Partner, and Customer Success leadership to foster tight alignment of respective teams.
• Assign Renewal Opportunities
• Deliver forecast to Renewals leadership.
• Work cross-functionally with Finance, Sales Operations, Legal
• Act as escalation point internally and externally.
• Hire, Coach, Develop Renewals Managers

Qualifications:

• 10+ years of Renewal Sales or Account Management experience
• 5+ Years leading a team in a high volume, fast-paced environment.
• Experience working through Partners/Channel
• Willingness and ability to work cross functionally and collaborate with numerous departments in the organization.
• Strong sense of personal accountability and ownership
• Exceptional communication and organizational skills
• Strong attention to detail
• Ability to communicate effectively in both English.
• Experience in software quality assurance and testing a plus.
• Knowledge of DevOps methodologies is a plus.

We offer: