Join our “Air Freight” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Air Freight (AFR)

Job Location: Manila

Business Area: GSC, DGFF

Department: Delivery (AFR)

Career Level: L

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4, 600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

The Team Leader for Air Freight (AFR) is tasked with overseeing and enhancing AFR operations, guaranteeing smooth workflow transitions, and nurturing strong relationships with stakeholders. This position requires a deep understanding of air freight logistics, including regulatory compliance, customs procedures, and financial aspects related to air transport. The role demands analytical acumen, exceptional problem-solving capabilities, and a customer-centric approach. Leadership, the ability to influence effectively, and a dedication to achieving operational excellence are key competencies for success in this role.

Key Responsibilities:

• Direct and oversee the Air Freight team to ensure the seamless execution of advanced air freight processes and systems.
• Spearhead the adoption of innovative processes and champion ongoing enhancements to current practices.
• Provide personalized coaching and mentorship to team members, nurturing their development and optimizing their performance.
• Manage and resolve escalated issues through comprehensive root cause analysis (RCA) and the implementation of corrective and preventive actions (CAPA).
• Recommend and execute improvements to services by evaluating the effectiveness of current air freight solutions.
• Promote a unified, collaborative culture within the Global Service Center (GSC) and among Business Partner (BP) teams.
• Generate and share key performance indicator (KPI) reports for Business Partners, maintaining transparent and constructive communication.
• Actively seek out inefficiencies and areas for refinement in processes, initiating appropriate enhancements.
• Drive team efficiency by implementing automation solutions and leveraging technological advancements.
• Cultivate and maintain positive, productive relationships with Business Partners, ensuring mutually beneficial outcomes.
• Oversee the enforcement of standardized air freight procedures and contribute to the establishment of process-centric organizational frameworks.
• Track and report on operational metrics in alignment with established IKOs/KPIs, and provide support for sales-related endeavours.
• Ensure fair distribution of tasks within the team, prioritizing operational excellence and quality service delivery.
• Adhere to First Choice standards, participating eagerly in initiatives aimed at quality and process optimization.
• Work closely with Centre HR to engage in and facilitate employee engagement initiatives.
• Oversee the execution of processes and deliver comprehensive process reports.
• Lead hands-on training sessions and address specific training requirements of team members.
• Use agreed-upon KPIs to assess team performance, holding regular one-on-one review meetings.
• Collaborate with team members to establish IKOs/KPIs, monitor individual achievements, and conduct thorough performance evaluations.

Required Skills/Abilities:

• Strong knowledge of the forwarding and logistics industry, including back-office operations.
• Excellent analytical and problem-solving skills.
• Proficiency in computer systems and software relevant to the role.
• Customer-oriented mindset with the ability to understand and meet business partners' needs.
• Exceptional planning and organizing capabilities to set and achieve goals effectively.
• Sound decision-making skills, even in uncertain situations, with a focus on risk management.
• Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.
• Influencing skills to persuade others and gain support for ideas and approaches.
• Effective communication skills, both verbally and in writing, adapting to various contexts.
• Strong commitment to excellence, challenging oneself and others to achieve outstanding results.

Required Qualifications:

• Graduation in any discipline.
• Preferably holds management qualifications.
• Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.
• Educational and professional certifications related to logistics and management would be preferred.

Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

• The largest global network with over 30, 000 passionate employees.
• The most efficient processes and fastest response times.

The best solutions and customer service.