Job Title: Specialist – AFR

Job Location: Manila

In this role, you will have the opportunity to operate on a segment of service we offer for Air freight, and drive improvements in the process.

Key Responsibilities:

• Interact with country representatives and various stake holder in your regular execution of assigned tasks.
• Participate in problem solving and process improvement process together with team manager.
• Assist to meet performance targets.
• Evaluate department processes. Recommend and coordinate needed changes based on process analysis.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
• Assist staff to resolve complex problems and responsible for quality control.
• Ensure thorough documentation for the process.
• Participate in additional projects assigned by the team manager.
• Ensure process compliance.
• Drive Customer Satisfaction Processes.

Required Skills/Abilities:

• Graduate (Bachelor’s degree from a recognized University in any discipline)
• Minimum 3-4 years of experience.
• Logistics background / Air Freight operations experience will be added advantage.
• Good Computer knowledge (words, excel, power point).
• Good Communication (verbal and written) and interpersonal skills.