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Job Description:

The Payroll Enablement Lead is a key role for the organization within the Manila Capability Center. This role will be accountable for developing and operationalizing business strategies, overseeing the health of the center’s operations & portfolio while leading complex cross-regional projects & programs, and driving initiatives that improve the overall effectiveness of the organization, in the areas of quality & analytics, digital solutions, and training & documentation, amongst others. This role will provide leadership and guidance to a team of specialized resources to execute and deliver on functional priorities and commitments.

We are looking for an experienced, innovative, and forward-thinking leader with a strong background in strategic planning, vendor & service management, portfolio & project management, and process excellence, complemented by exceptional collaboration & communication skills adept in partnering with cross-functional leaders and stakeholders globally.

The position will report to the Global Services Payroll Capability Center Manila Director.

Key Responsibilities

Strategic and Financial Planning

• Lead/facilitate center initiative and business planning exercises, and monitoring progress against plan
• Partner with the Finance Team to oversee financial management, headcount cost and allocation, and efficient usage of the center’s budget
• Lead and support the development of business cases that can create 3E (efficiency, effectiveness, experience) value for the organization

Portfolio & Project Management

• Create transparency on portfolio commitments and outcomes by establishing an integrated portfolio of all projects, programs, and operations-led initiatives where the center is involved
• Develop and manage a governance system that reviews the status of the center’s portfolio, identifying risks/issues and its impact on schedule, scope, and cost
• Oversee the intake and assessment of new work and expansion of scope for the center
• Establish standards to ensure the center’s operational readiness on various types of projects
• Lead complex projects/programs as assigned from planning, execution, to closure. Perform overall program/project risk assessments, develop contingency plans, map out interdependencies, recommend mitigations as needed.
• Serve as an advisor to initiative leaders to ensure center-led and supported projects are executed with quality

Quality, Analytics, & Digital Solutions

• Establish business processes to define, track, and manage the center’s key performance metrics that can be leveraged across regions
• Design and maintain dashboards that capture operational health and performance to support decision-making
• Regularly review performance data and benchmark against industry standards to extract actionable insights and identify opportunities to improve service operations and experience
• Drive process simplification and overall effectiveness of the organization by leveraging & deploying digital solutions (e.g. automation, workflow orchestration, machine learning, artificial intelligence, etc.)

Process Excellence

• Develop a knowledge management system for the center’s processes and documents
• Collaborate with global process leaders and capability center partners to ensure process and strategy alignment
• Establish a comprehensive training strategy and framework for new and existing resources
• Lead, promote, and support continuous improvement initiatives across the center

Leadership

• Provide leadership, direction, and coaching to a set of specialized resources under the Payroll Enablement team to deliver on strategic initiatives
• Oversee the selection, hiring, and onboarding of new team members
• Support the development of each team member’s capabilities, knowledge, and skills
• Promote a culture of inclusivity, accountability, continuous improvement, and data integrity

Qualifications

• A bachelor’s degree or equivalent is required
• A minimum of 10 years of prior experience in service operations and project management in a shared services / business process outsourcing organization (Payroll, Finance, Procurement, HR, and/or IT fields are preferred)
• A track record to drive business outcomes and can identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions
• Strong strategic, analytical, and transformative thinking skills are required
• Effective communication, partnership and relationship-building skills, operating as a global leader with understanding & appreciation of different cultures
• Experience in leading people and teams is required
• Experience in managing external vendors is required
• Adaptable, can navigate through ambiguity, and work effectively in a fast-paced environment
• Excellent English language written and verbal communication abilities, with strong presentation and facilitation skills and can speak to a diverse set of audience is required
• Certification in the following areas are preferred: Payroll, Project Management, Lean Six Sigma, Data Analytics, Design Thinking, SDLC
• Experience in knowledge management systems and proficiency with compliance requirements (e.g. SOX, business controls, etc.) are preferred

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Additional Information

• Requisition ID:
• Job Function: Finance
• Job Sub-Function: Enterprise & Employee Financial Services
• Primary Job Posting Location: Philippines