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“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J& J.

The Invoice to Cash Specialist (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.

Major Duties & Responsibilities

• Monitor assigned accounts and follow company strategies to collect outstanding debts
• Contact customers regarding collections of outstanding accounts
• Make outbound calls and receive inbound calls to collect on delinquent accounts.
• Negotiate payment plans with customers.
• Research and resolve billing issues.
• Update customer accounts and document all collection efforts.
• Escalate accounts to management when necessary.
• Manage sales Order Releasing
• Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
• Other ad-hoc tasks assigned by manager

Qualifications

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline

Experience and Skills Required:

• 0-2 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J& J – Healthcare/Pharma – Preferred. If not possible.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within NA cultures
• Willing to work night shift
• Basic Negotiation skills
• Analytical and problem solver
• Willing to work onsite in Edison Road, Merville, Parañaque
• Willing to work on a temporary hybrid setup

Required Knowledge, Skills, and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Fluent in English for communication, for both oral and written Technology proficiency in Microsoft Office and ERP Excellent communication skills, with the ability to collaborate with a variety of stakeholders. Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities:

(Include any required computer skills, certifications, licenses, languages, etc.)

Knowledge of SAP systems Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.