Program Overview

Johnson & Johnson is currently recruiting for a Business Operations Intern, from January to early May 2026, located in Manila, Philippines.

Are you passionate about solving problems with bold ideas? Do you want to make a meaningful impact while exploring a diverse career path? Then this is the internship for you! This internship program is designed to provide you with real-world exposure, hands-on learning, and mentorship to help unlock your full potential.

As a Business Operations Intern under our GS Experience Center, you will support key initiatives across operations, training, quality assurance, employee engagement, and project management. You will work closely with service delivery leaders and advisors to identify process gaps, improve employee and customer experience, and contribute to digital transformation efforts. You will also be exposed to multiple capabilities – operations, process/knowledge, content, training, and quality in this 5-month internship program.

This is an exciting opportunity to gain professional skills, build your network, and step into the future of your career with J& J.

Key Responsibilities

Data Analysis & Insights:

• Assist service delivery advisors and leads in data analysis and reporting to identify trends, generate insights, and recommend actionable improvements; to foster a culture of continuous improvement.

• Analyze customer feedback and identify top pain points - Recommend improvements to enhance customer satisfaction scores

Innovation & Process Improvements:

• Help create process maps for current workflows to reduce process inefficiencies

• Propose automation or digital solutions to streamline operations and processes

Training & Knowledge Management:

• Audit existing knowledge base and training materials - Suggest improvements for accessibility and relevance

Quality Assurance Support:

• Assist in monitoring quality metrics and associate performance

• Help design feedback loops and reporting templates

Project Support & Management:

• Support ongoing Experience Center projects

• Help track milestones, prepare documentation, and coordinate with stakeholders

• Assist in special projects and other ad hoc initiatives aimed at enhancing performance and elevating employee experience.

Employee Engagement Activities:

• Assist in engagement activity planning (including but not limited to logistics, set up, program content and flow for town halls, workshops, recognition programs, etc.)

Preferred Skills & Qualifications

• Currently pursuing a degree in Information Technology, Machine Learning, Computer/Data Science, or related fields

• Strong analytical, problem-solving, and critical-thinking skills

• Familiarity with productivity tools (Excel, PowerPoint, Teams, SharePoint)

• Interest in digital tools (Power BI, PowerApps, PowerAutomate, Canva, Trello, LMS platforms)

• Excellent communication and collaboration abilities

• Self-motivated, curious, and eager to learn in a fast-paced environment

Learning Outcomes

By the end of the internship program, you will:

• Gain exposure to employee experience strategies and digital operations

• Develop skills in data analysis, project coordination, and quality management

• Build a portfolio of solutions and recommendations for real business challenges

• Enhance presentation, reporting, and stakeholder management skills

• Receive mentorship and feedback from experienced professionals

• Expand your professional network and explore potential career opportunities within J& J

Program Benefits

• Structured onboarding and training program

• Mentorship and career guidance from industry professionals

• Access to internal learning platforms and workshops

• Networking opportunities with peers and leaders across the business

• Opportunity for consideration for future full-time roles