SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.

We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.

What You’ll Do

• Lead and inspire a support team to deliver excellent customer experiences

• Manage escalations, monitor performance, and foster a culture of collaboration

• Oversee customer support tickets, ensuring timely resolution and clear communication

• Administer and optimize Salesforce, including training, reporting, and automation

• Collaborate across departments to resolve complex challenges and improve processes

What We’re Looking For

• 8+ years of production environment experience

• 5+ years of SQL and team leadership

• Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)

• Cloud systems experience (networking, storage)

• Excellent communication, problem-solving, and leadership skills

Nice-to-Haves

• Salesforce administration experience

• Knowledge of Java, JSP, or jQuery

• Utility industry or Smart Grid experience

• ITSM/ITIL knowledge

Why Join Us?

• Fully remote role (Philippines)

• Competitive benefits: 30 days leave, insurance, lifestyle rewards & more

• Work with a passionate, global team making an impact in the utility industry