At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Position Description:

Responsible for ensuring that the primary pillars of commercial excellence planning are in place across the organization (effective targeting, segmentation, optimal field force sizing, use of marketing materials) to enable effective commercial execution at the affiliate level, and implement initiatives that will enhance SFE, CRM and SAM. Implements high-quality in-field interventions and ensures that the multi-channel customer engagement model and application of CVS is successfully adopted across the sales-marketing operations to improve customer experience. Develops effective market and sales performance monitoring as well as customer satisfaction benchmarking to generate actionable insights.

Functions, Duties, Tasks:

Sales Force Optimization (SFO) /Sales Force Effectiveness (SFE)

Implement Sales Force Effectiveness in affiliate organization through Elanco Connect Establish, maintain and improve sales force excellence Develop customer segmentation, account targeting, and call frequency, clear target setting and measuring of success Evaluate and facilitate SFO based on customer segmentation and targeting Develop sales analysis to achieve selling excellence Managing and implement technical excellence Organizes training programs, and handle related issues, including competency Levels, develop coaching tools, Key Account Management training & offerings, First Line Manager training Ensure that all commercial team get appropriate constructive feedback and coaching from supervisors and peers Develop brand plan and managing implementation of brand plan Introducing selling excellence initiatives align with Elanco’s SFE metrics

CRM

Drive and support CRM system rollout to relevant countries in line with global and regional strategies. Make sure the CRM system reflects key SFE initiatives and strikes a balance between global standard processes and local customization needs. Take an active role in the governance of CRM system standards and relevant parameter definitions. Coordinate CRM reporting activities between country, region, and global. Ensure appropriate training and education on CRM introduction and utilization. Create monthly report of SFE parameters Coach sales force, marketing, and technical team to adopt and implement CRM.

Strategic Account Management

Develop Strategic Account Management (SAM) on targeted accounts Train SAM concepts and SAM knowledge Implement Elanco’s SAM approach Develop SAM activity report Working with regional’s SAM coordinator on monitoring SAM activity, SAM’s matrix Managing strategic growth initiatives to coordinate with Marketing to implement Brand Plan and Sales Acceleration Program at targeted account Coach sales force on implementation SAM strategy.

Learning and Development

Responsible for the creation and delivery of a bespoke training program, Designed with leadership, management, business and personal progression, and best practice in mind, the intention is to expand on the talents and skills across all employees at all levels within an organization in coordination with HR Acting as the go-to within the business for anyone with questions or queries regarding training and development plans Working closely with various leaders across the organization and having a full understanding of their units and training requirements Embracing different styles of training techniques, including e-learning, or coaching Having an awareness of the allocated budget and an ability to find solutions to implement the required training in coordination with APAC/ASEA L& D lead.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status